Terms of Service

1. About these terms

These terms apply when you buy a Drift tracker, take out a Drift membership or use the Drift web app at live.driftgps.app. "Drift", "we" and "us" means Drift, a small UK business. "You" means the person buying or using Drift. Please read them alongside our Privacy Policy and Shipping & returns page.

Nothing in these terms affects your legal rights as a consumer.

2. Who can use Drift

You must be 18 or over and live in the UK. Drift is designed for vehicles used in the UK.

3. What you are buying

Drift is two things that work together:

• The Drift Tracker: a small OBD GPS device, a one-off purchase of £39.99.
• Drift membership: £9.99 a month, or £99.00 a year where offered. Membership pays for the tracker's mobile data connection and the app features, such as the live map, journeys, places and Guardian alerts.

The tracker needs an active membership to send location data. Without one it will not show your vehicle in the app. Prices include VAT where it applies. The price you pay is the one shown at checkout.

4. Ordering and checkout

Payment is taken securely by Stripe at checkout on our website. A contract is formed when we email you to confirm your order. If we cannot accept your order (for example, if first-wave stock has run out), we will tell you and refund anything you have paid.

5. Membership, renewal and cancelling

• Membership renews automatically each month (or each year on an annual plan) until you cancel.
• Monthly membership can be cancelled at any time. Cancelling stops the next payment. Your membership stays active until the end of the period you have already paid for. We do not charge a cancellation fee.
• Annual membership is paid once a year. You can cancel within 14 days of starting for a full refund once the tracker is returned. After 14 days there is no refund, but cancelling stops the next renewal and your membership stays active until the end of the year you have paid for. We will email you before each annual renewal.
• You can cancel, switch between monthly and annual, or update your card yourself at driftgps.app/account.html (Manage subscription, in the footer of every page). You can also email support@driftgps.app.
• When you cancel, your membership ends at the end of your current billing period and the tracker stops reporting to the app after that.
• You also have a legal right to cancel within 14 days of starting. If you cancel within 14 days, we give you a full refund once the tracker is returned.
• If you return the tracker within its 14-day cancellation period, we will cancel your membership too and refund it in full. See Shipping & returns.

If we change the membership price, we will tell you by email at least 30 days before the change applies to you, and you can cancel before then.

7. Lawful use

You may only fit and use Drift on a vehicle that you own, or that you have the owner's permission to track. You must not use Drift to:

• track, follow or monitor a person without their knowledge or consent
• harass, stalk or intimidate anyone
• break any law, including data protection law and the Protection from Harassment Act 1997

If other people regularly drive your vehicle, you must tell them it has a tracker. If you use Drift on a business vehicle driven by staff, you are responsible for telling them and for meeting your own data protection duties. We may suspend or close an account that we reasonably believe is being used unlawfully, and we may share information with the police where the law allows.

8. Fitting the tracker

The Drift Tracker plugs into your vehicle's OBD port and the app guides you through setup. Please follow the instructions and do not force the device into a port it does not fit. If your vehicle's port is in an awkward place or you are unsure, ask a qualified fitter. Fit the tracker where it will not get in the way of your pedals, steering or safe driving. Do not handle the app while driving.

9. Your account

Keep your login details safe and do not share them. You are responsible for who you give access to in the app. Tell us straight away if you think someone else has access to your account.

10. The service

We work hard to keep Drift running, but we cannot promise it will always be available or free from faults. We may need to carry out maintenance, and we may improve or change features over time. If we make a change that significantly reduces what you pay for, we will tell you and you can cancel and get a refund for any unused paid period.

If we ever need to stop offering Drift, we will give you at least 30 days' notice and refund any unused prepaid membership.

11. Our responsibility to you

If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. We are not responsible for loss that was not foreseeable, for business losses, or for losses caused by events outside our reasonable control.

Because Drift is not a recovery or insurance product (see section 6), we are not responsible for the theft of, or damage to, your vehicle or its contents, or for any loss of insurance cover.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Your rights under the Consumer Rights Act 2015 are not affected.

12. Complaints

If something goes wrong, email support@driftgps.app and we will try to put it right quickly.

13. Law

These terms are governed by the laws of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts, and the mandatory consumer laws of where you live still apply.

14. Changes to these terms

We may update these terms from time to time. The version shown when you place an order applies to that order. For membership, we will email you about important changes at least 30 days before they apply.